Description
The Power of the AI Driven Telco – How Global CSPs use AI to improve business outcomes
Applying AI for improving prediction and business outcomes will transform decision making in most job functions of telecommunication operators in the next decade. AI tools used in the right context will improve customer care, network operations and planning, fraud detection, and personalized marketing.
Contents
EXECUTIVE SUMMARY
AI SOFTWARE AND SERVICE 5 YEAR FORECAST
MARKET DRIVERS
Technology advances in the 5G era and cloudification of the network
The emergence of new business models in the edge cloud
Downward pressure on capital investments
Workforce retraining and OPEX efficiency
USE CASES
SELECTIVE USE CASES OF AI
Use Case 1: Subscriber-level visibility in real time
Use Case 2: Interference Detection in the RAN
Use Case 3: Automating MIMO Energy Management
Use Case 4: Detect and Isolate Partial Optical Fiber Link Crush
THE POWER OF AI
Customer Churn
ANOMALY DETECTION
Deep learning
BARRIERS TO AI ADOPTION
Access to Data
Bias
Skill Sets
Data Privacy and Consumer Data Protection
LEADING SUPPLIERS
CONCLUSION AND RECOMMENDATIONS
ABOUT THE AUTHOR
