“A shot across the bow of Salesforce’s telco empire” – John Abraham

In February 2023, with MWC as a backdrop, Amdocs and Microsoft announced an expanded strategic collaboration. While some aspects of the announcement reflect wider industry trends towards the cloud, one aspect stands out as having the potential to impact the competitive market landscape in a much more direct way.

In this 5-page research note, John Abraham unpacks the latest Amdocs-Microsoft announcement, puts it in context of B2B customer engagement more generally, and looks ahead to what this means for CSPs and vendors in the BSS sector.